Support services
Local remote support, bench testing and onsite technical assistance for BrightSign players throughout Australia. Whether your player was purchased through us or another supplier, our team can help identify the issue and recommend the right next step.
Support services
Local remote support, bench testing and onsite technical assistance for BrightSign players throughout Australia. Whether your player was purchased through us or another supplier, our team can help identify the issue and recommend the right next step.
Support services
Need help choosing the right support option?
Submit a support ticket and tell us what is happening and where the equipment was purchased. Our team will review the information and recommend the most appropriate next step.
If you are an existing Australia customer and have purchased devices through this channel, please email info@digitalsignageplayers.com.au with your invoice/order number and one of technicians will support.
Please note that we cannot provide support technical support over the phone for systems we have no provided or set up. Please reach out to the integrator that provided you with the BrightSign devices for the best support.
Awaiting confirmation.
Awaiting confirmation.
Awaiting confirmation.
Please note:
This support service is delivered by Amped Digital. While Amped Digital may be an official and authorised reseller of BrightSign goods, it is not owned or operated by BrightSign and it does not represent BrightSign.
Manufacturer warranties, product documentation and official BrightSign resources remain subject to BrightSign’s own terms and support processes.
Support services
Need help choosing the right support option?
Submit a support ticket and tell us what is happening and where the equipment was purchased. Our team will review the information and recommend the most appropriate next step.
If you are an existing Australia customer and have purchased devices through this channel, please email info@digitalsignageplayers.com.au with your invoice/order number and one of technicians will support.
Please note that we cannot provide support technical support over the phone for systems we have no provided or set up. Please reach out to the integrator that provided you with the BrightSign devices for the best support.
Awaiting confirmation.
Awaiting confirmation.
Awaiting confirmation.
Please note:
This support service is delivered by Amped Digital. While Amped Digital may be an official and authorised reseller of BrightSign goods, it is not owned or operated by BrightSign and it does not represent BrightSign.
Manufacturer warranties, product documentation and official BrightSign resources remain subject to BrightSign’s own terms and support processes.
Support services
Purchased from us
Purchased your BrightSign player through DigitalSignagePlayers.com.au or Amped Digital? You receive one complimentary remote support session of up to 1 hour for troubleshooting the BrightSign equipment and configuration supplied by us.
Complimentary support applies only to:
- BrightSign products supplied by Amped
- The original configuration or deployment scope
- Issues Amped can reasonably troubleshoot remotely
- The original purchaser
Excludes third-party networks, screens, CMS platforms or configurations Amped did not supply unless separately quoted.
Additional remote support is charged at $160 ex GST per hour.
Purchased elsewhere
Purchased your BrightSign player from another supplier? Our team can still assist. Remote troubleshooting is available at: $160 ex GST per hour, one-hour minimum. Additional time charged in 30-minute increments.
Support may include:
- Initial diagnosis
- Network and connectivity checks
- Firmware review
- Playback troubleshooting
- Player configuration
- SD card and presentation checks
- CMS connectivity guidance
We collect payment or a credit-card authorisation before commencing support for customers who did not purchase through your channel.
Send your player to us
Send your BrightSign player to our Australian technical facility for testing, firmware review and configuration checks. $160 ex GST flat-rate assessment, plus $60 ex GST return shipping and handling within Australia.
The assessment includes:
- Hardware startup testing
- Firmware review and update where appropriate
- Basic video and image playback testing
- Network connectivity testing
- Written findings and recommended next steps
Onsite support
Our technical network can provide onsite BrightSign troubleshooting, replacement, installation and recommissioning throughout Australia.
Onsite service is quoted based on:
- Site location
- Required response time
- Number of players or displays
- Access requirements
- Travel and accommodation
- Labour and technical scope
- Replacement equipment required
Excludes third-party networks, screens, CMS platforms or configurations Amped did not supply unless separately quoted.
Additional remote support is charged at $160 ex GST per hour.
Support services
Purchased from us
Purchased your BrightSign player through DigitalSignagePlayers.com.au or Amped Digital? You receive one complimentary remote support session of up to 1 hour for troubleshooting the BrightSign equipment and configuration supplied by us.
Complimentary support applies only to:
- BrightSign products supplied by Amped
- The original configuration or deployment scope
- Issues Amped can reasonably troubleshoot remotely
- The original purchaser
Excludes third-party networks, screens, CMS platforms or configurations Amped did not supply unless separately quoted.
Additional remote support is charged at $160 ex GST per hour.
Purchased elsewhere
Purchased your BrightSign player from another supplier? Our team can still assist. Remote troubleshooting is available at: $160 ex GST per hour, one-hour minimum. Additional time charged in 30-minute increments.
Support may include:
- Initial diagnosis
- Network and connectivity checks
- Firmware review
- Playback troubleshooting
- Player configuration
- SD card and presentation checks
- CMS connectivity guidance
We collect payment or a credit-card authorisation before commencing support for customers who did not purchase through your channel.
Send your player to us
Send your BrightSign player to our Australian technical facility for testing, firmware review and configuration checks. $160 ex GST flat-rate assessment, plus $60 ex GST return shipping and handling within Australia.
The assessment includes:
- Hardware startup testing
- Firmware review and update where appropriate
- Basic video and image playback testing
- Network connectivity testing
- Written findings and recommended next steps
Onsite support
Our technical network can provide onsite BrightSign troubleshooting, replacement, installation and recommissioning throughout Australia.
Onsite service is quoted based on:
- Site location
- Required response time
- Number of players or displays
- Access requirements
- Travel and accommodation
- Labour and technical scope
- Replacement equipment required
Excludes third-party networks, screens, CMS platforms or configurations Amped did not supply unless separately quoted.
Additional remote support is charged at $160 ex GST per hour.
Supporting projects that make an impact
Are you a not-for-profit, government organisation or working on an eligible arts project?
Speak with our team about discounted pricing, additional support and services designed to help your project go further.
Speak with our teamSupporting projects that make an impact
Are you a not-for-profit, government organisation or working on an eligible arts project?
Speak with our team about discounted pricing, additional support and services designed to help your project go further.
Speak with our team